Skip to main content

COVID-19 UPDATE

Dear Valued Guest,

We are delighted to welcome you back to Amara Hotels & Resorts. As we navigate this challenging time with you, please be assured that we are committed to upholding the highest safety and service standards in all our properties across the world. 

 

Health and Safety Measures

Please be assured that the safety and security of our guests and employees remain our utmost priority. As we adapt to this new normal, our hotels have stepped up and taken all necessary precautionary measures in accordance with the guidelines provided by the World Health Organization and public health authorities. These include but are not limited to:


Care and Cleanliness Commitment
We are conducting increased disinfection and cleaning for all common areas and high-touch areas such as door handles, lift buttons and public washrooms. We have increased the frequency of deep cleaning at shared facilities such as the swimming pool and gym, with heightened sanitisation of surfaces and equipment.


Temperature Checks and Personal Hygiene
All guests and employees are required to take their temperature before entering the hotel, with our employees doing the temperature checks twice daily. Any guest or employee with a fever (above 37.5°C) will be advised to see a doctor immediately. 

There are masks, gloves and hand sanitisers available for all guests and employees. All employees have been trained on the importance of personal protective equipment, as well as the importance of maintaining good personal hygiene.


Redesigning Your Stay Experience
Our hotels have redesigned certain processes to ensure a safe environment for all. Contactless check-in and check-out procedures are being implemented to minimise contact, on top of contactless payment options. At our food and beverage outlets, we have replaced our physical menus with digital menus. Restaurants with buffet offerings have switched to a la carte menus and made-to-order options.

 

The practices for guests and employees' safety may differ at each hotel, in accordance with the regulations and measures set out by the local health authorities.

For specific hotel information such as operating hours and availability of facilities, please refer to the links below:

Amara Singapore
Amara Sanctuary Resort Sentosa
Amara Bangkok
Amara Signature Shanghai

 

Booking and Cancellation Policy

Amara Singapore and Amara Sanctuary Resort Sentosa
- For existing reservations made before 1 July 2020 and for stays between 1 July 2020 to 31 August 2020, enjoy greater flexibility with free cancellation up to 24 hours prior to arrival, including non-refundable reservations.
- Should there be changes to your itinerary, you may opt to cancel your booking and receive a full refund or postpone your reservation to a future date in 2021.
- Changes are subjected to room and rate availability.
- For reservations made via Online Travel Agents or other third-party travel providers, please contact the respective provider for information and assistance on their cancellation policy.

Amara Bangkok
- For existing reservations up till 31 July 2020 enjoy greater flexibility with free cancellation up to 24 hours prior to arrival, including non-refundable reservations.
- For reservations made via Online Travel Agents or other third-party travel providers, please contact the respective provider for information and assistance on their cancellation policy.
 

The current situation is evolving every day. We promise to keep improvising to best serve your needs and will keep you updated through our online platforms. For specific information and/or queries, please contact individual properties.

Thank you for your support and we look forward to welcoming you at our hotels very soon.

Back to top